art-on-line.biz

Our Terms and Conditions

Customer Service Statement

Important information about purchasing prints from art-on-line.biz

  1. About Us
  2. Privacy
  3. Goods and Delivery
  4. Returns Policy
  5. Sizes
  6. Colours
  7. Payment Options
  8. Shipping
  9. Prices
  10. Safe Shopping
  11. Safe internet shopping

About Us

The seller is Originator Limited trading as art-on-line.biz a business with its registered office at:

38 Holte Road,
Atherstone,
Warwickshire,
CV9 1HN,
England, UK
  1. Tel: +44 (0) 1827 714 775
  2. Fax: +44 (0) 01827 714 775
  3. e-mail: info@art-on-line.biz
  4. Director: Roger A Howe
  5. VAT No: 875 0663 03

All purchases made from this site are governed by English law, and any terms and conditions mentioned on this site do not preclude your statutory rights. If you have any complaints, or queries, contact the seller using any of the means listed above.

Privacy

The only information we need from you is your contact details; Name, Address, Post/Zip Code, Telephone Number, and E-mail Address. This information is collected from you solely to allow Originator Limited to process and ship your order - and to improve the process of repeat ordering. The information is not given to any other organisation (excepting debt collection or credit checking where necessary), and will not be used to send you unsolicited mail. From time to time we may send you emails about of website developments but at any time you may contact us and opt-out.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Goods and Delivery

No stock is carried. All images are printed to order in the size(s) requested. Delivery will be within 28 days of receipt of order (if paid by credit/debit card), or within 28 days of cheque clearance if paying by cheque or foreign draft. All orders received will be acknowledged and confirmed by e-mail.

Returns Policy

All prints offered for sale on this site are of professional quality. If for any reason you change your mind about the prints and wish to cancel your order, then providing that within 7 days of receiving the prints you contact Originator Limited in writing, you will receive a full refund upon receipt of the goods being returned in good condition.

Sizes

The final size of each print is dependent on the cropping of the individual image. Print sizes are displayed in the drop-down menu with associated prices. Sizes displayed are to the nearest mm within a tolerance of 5mm, in the case of images with a printed border, the border is included in the print dimensions.

Colours

Whilst every effort is made to reproduce accurately the colours of the photographs on this site, due to variation in settings in individual computers and monitors there will be variations beyond which Originator Limited cannot be held responsible.

It should be noted that the products sold on this site are original prints, not lithograph paper prints mass produced, and therefore as the creation of each print is an individual process for that particular image, there will be some slight variation, but within acceptable limits as judged by the seller.

Payment Options

1. CREDIT/DEBIT CARD via GOOGLE CHECKOUT

You will be required to open a Google Checkout account in order to pay for your goods. When you have made your order selection, the actual processing of your card is carried out by Google and all your details are held by Google, not ourselves.

While you are online, your card details will be authenticated by Google (this only takes a few seconds) and the transaction will take place in real-time online through the Google secure server.

You will be able to pay for your purchases in your chosen currency determined by your Google account - however this will be converted to UK pounds sterling during the checkout and all prices are quoted in UK pounds sterling. Any refunds will be made in UK pounds sterling.

As the actual card processing is carried out and kept secure by Google, Art on Line have no access to your card details.

Shipping

All UK Delivery is via Royal Mail signed-for Special Delivery. EU and rest of world delivery is via Airmail International signed-for. The postage type is selected by you at the time of registration with our website and the postage price varies accordingly.

Originator Limited will replace any products damaged in transit. In the unlikely event of this, you will be required to notify Originator Limited by email within seven days and send back the damaged goods. Following receipt of this, Originator Limited will replace the goods and reimburse your postage costs.

UK Delivery is via Royal Mail, signed for special delivery (not recorded delivery as previously stated). Europe and Rest of World is Airmail International Signed For.

Prices

Originator Limited reserve the right to alter without notice or prior warning, product availability, prices and conditions of sale.

Safe Shopping

Our on-line transactions are processed on our behalf by GOOGLE CHECKOUT. We have chosen GOOGLE CHECKOUT so that you (and us) can be confident when making payments on-line.

GOOGLE CHECKOUT security is provided using the SSL (Secure Sockets Layer) protocol. SSL is the industry-standard method for protecting web communications. When your credit card order is sent for validation and fulfillment, it is encrypted and safe from interception by a third party.

Of equal importance is the security which surrounds the payment system. By making use of GOOGLE CHECKOUT we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls.

No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. Originator Limited never stores any of your payment details.

Safe internet shopping

With more and more people regularly using the Internet, it is important to ensure your safety when you buy online. We are keen to raise awareness of best practice at Originator limited and as such we are pleased to support the Department of Trade and Industry's Safe Internet Shopping initiative, whose aim is to ensure that you are fully aware of your consumer rights when you buy online.

There are 5 key tips for Safe Shopping Online:

  1. Payment: If your credit or debit card is used fraudulently in the EU, the card company must refund you.
  2. Websites: Use ones you know or which are recommended and always get the supplier's phone number and postal address.
  3. Records: Keep a copy of what you've ordered, plus the supplier's confirmation message.
  4. Quality: Your high street consumer rights apply online.
  5. Cooling off: In many cases in the EU the law lets you change your mind and get a refund within 7 working days of the delivery. The Government website www.consumer.gov.uk contains all the above tips as well as any other information you should need about shopping online safely.

All prices on Art-on-line.biz are displayed in UK Pounds Sterling.

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